Privacy Policy

We at Startech Solutions and Consulting (referred further as “TutMe”) know that you care about how your personal information is used and shared, and we take your privacy seriously. By accessing or using the Services (including without limitation the mobile version of the tutme.in website (the “Mobile Site”) and the tutme mobile application available via the the Android Marketplace (referred as the “Mobile Application”)), you acknowledge that you accept and consent to the practices and policies outlined in this Privacy Policy. Remember that your use of TutMe’s Services is at all times subject to the Terms of Service , which incorporates this Privacy Policy. Any terms we use here without defining them have the definitions given to them in the Terms of Service. Please read on to learn more about how we collect and use your information; if you have any questions or concerns regarding our privacy practices, please send us a detailed message to care@tutme.in, or call us at +(91)7982466300.

WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy explains how Startech Solutions and Consulting collects and uses information from its users, including our treatment of personally identifiable information. This policy does not apply to websites or the practices of companies that Startech Solutions and Consulting does not own or control, or to individuals that TutMe does not employ or manage, such as the third parties who publish their content via the Services.

HOW IS CHILDREN’S PERSONAL INFORMATION TREATED?

If you are not of legal age to form a binding contract (in many jurisdictions, this age is 18), you may only use the Services and disclose information to us with your parent’s or teacher’s express consent. Review this Privacy Policy with your parent or guardian and make sure you understand it, and do the same with the privacy policies of all websites you visit or mobile applications you use.

We only collect personal information through the Services from a child under the age of 18, where that student’s institute and/or teacher has agreed.

When we use the term “Personal Information” in this Privacy Policy, we are referring to personally identifiable information of individual, non-student registrants of the Services. References to “Children’s Personal Information” only apply to personally identifiable information of users who have registered for the Services as minor students (i.e., students under the age of 18). General references to “information” apply to all users.

If you are a student registrant and your parent or guardian has signed up for the Services with an Access Code provided by your teacher, you understand that your parent or guardian can view all information within or associated with your Services account, including, without limitation, messages between you and your teacher and grades you received on assignments.

WHAT INFORMATION DOES TutMe DISPLAY OR COLLECT?

1. Information You Provide to Us

We receive and store any information you knowingly enter on the Services, whether via computer, mobile phone, other wireless device, or that you provide to us in any other way. This information may include, without limitation, Personal Information such as your name, user name, email address, phone number, profile picture, institute affiliation and location, billing and payment information (as it may relate to your fee collection), and any other information necessary for us to provide our Services. If you are a student registrant, the only Children’s Personal Information we require is your name and user name; through the functionality of the Services, you may also be permitted to input a profile picture and an email address or phone number if you choose to provide that information. If you use our referral service to tell another teacher or a parent about our Services, we may ask you for that person’s name, email address, and/or telephone number so that we can send that referral. Conversely, if someone provides us with information about you as part of the referral process, we may obtain that information from that other TutMe user. Individuals who want TutMe to delete their information can contact Tutme to request that we remove your information from our database.

With your permission and consent, TutMe may access the contact list available on your mobile device or in your email accounts to allow you to connect to your contacts on TutMe and to invite them to join TutMe. When you invite others to join TutMe by using our referral page, we may send text messages or emails on your behalf to that person. Please understand that we do not use your contact list information for any purpose other than to send invitations or messages on your behalf and with your explicit consent.

2. Information Collected Automatically

We receive and store certain types of usage information whenever you interact with the Services; this information is not Personal Information or Children’s Personal Information. For example, TutMe automatically receives and records information on our server logs from your browser, including your IP address, TutMe cookie information, and the page(s) you requested. TutMe cookies do not collect Personal Information or Children’s Personal Information, and we do not combine the general information collected through these cookies with other Personal Information or Children’s Personal Information to tell us who you are or what your user name or email address is. Our partners, affiliates, and service providers, including our content, payment and branding partners, may also transmit cookies to your browser or device when, for example, you click on a message that appears on the Services. The use of cookies by third parties is not covered by this Privacy Policy, and we do not have access or control over such cookies.

The Services may also contain electronic images known as web beacons (sometimes called single-pixel gifs), which are used along with cookies to compile aggregated statistics to analyze how the Services are used.

What does TutMe use my information for?

1. Generally

When you use the Services, you may set up your personal profile, form relationships, send messages, perform searches and queries, and transmit information through various channels, depending on the category of user (“User Category”) you are registered as, and as permitted by the functionality of the Services. The information we gather from users enables us to personalize and improve our services, and allows users to set up a user account and profile through the Services.

2. Personal Information

The Personal Information you provide is used for such purposes as responding to your requests for certain information and services, customizing your experience, and communicating with you about the Services.

3. Children’s Personal Information

We use the Children’s Personal Information for creating your individual account (which will identify you within your Limited Access Groups), customizing your experience, and for sending you notifications via the Services from your teacher, institute and from TutMe (regarding your use of the Services) (“Notifications”). Please note that your parent or guardian, as well as an administrator from your institute, can view all activity and content associated with your student account, including your Children’s Personal Information.

4. Your email address

If you provide us your email address, we may send you email communications. Web beacons may also be used in some of our emails to let us know which emails (and which links within those emails) have been opened by recipients. This allows us to gauge the effectiveness of our customer communications.

5. Your friend’s email address or telephone number

If you provide us with another teacher’s or a parent’s name, email address, and/or telephone number, we will automatically send that individual an email inviting him or her to visit the Services. We store this information for the sole purpose of sending this email (and, if applicable, subsequent “reminder” emails) and tracking the success of our referral program. The referred person may contact us at care@tutme.in to request that we remove this information from our database.

6. Usage Information

TutMe uses this type of aggregate data to enable us to figure out how often users use parts of the Services, so that we can make the Services appealing and relevant to as many users as possible, and customize and improve those Services. As part of our use of information, we may provide aggregate information to our partners (in a non-personally-identifiable format) about how our users use our site. We share this type of statistical data so that our partners also understand how often people use our partners’ services and the Services to help provide you with an optimal online experience. We may link usage information to Personal Information and Children’s Personal Information that we collect through the Services, but we will only use this linked information internally (for example, to customize your experience), and will not disclose it in linked format to third parties. Additionally, certain usage-related information may be viewable in your user profile that may be displayed to other users, depending on your User Category; for example, a “badge” may displayed in your profile indicating that you have added content to your user “library,” or that you have logged into the Services more than a certain number of times.

7. Mobile Usage Information

This information is used to determine device capabilities and usage trends, which allows us to better understand which devices we should support and what features are most frequently used. We do not link this information we obtain from the analytics software to any personally-identifying information that you submit within the mobile application.

8. Advertising

TutMe does not provide any personally-identifying information to advertisers or our content/ branding partners. Nor do we sell or rent your personal information to anyone for any purposes, including advertising or marketing. Among other things, TutMe is not creating behavioral profiles of users for advertising or marketing purposes, and we are not sharing personally-identifiable information, such as a user’s name, email address, or phone number, with third parties for advertising purposes.

9. Push Notifications

If you use the Mobile Application, we will send push notifications and/or text messages to your mobile device in order to make you aware of certain activities that may occur within your account, such as when someone has entered a new post, when you have new notifications, or when grades have been posted.

WILL TutMe SHARE ANY OF THE PERSONAL INFORMATION OR CHILDREN’S PERSONAL INFORMATION IT RECEIVES?

Personal Information and Children’s Personal Information about our users is an integral part of our business. We neither rent nor sell your Personal Information or Children’s Personal Information; we may share your Personal Information and Children’s Personal Information in personally identifiable form only as described below. Again, please note that references to “Personal Information” only apply to personal information of individuals who are not students.

1. Businesses We Do Not Control

In certain situations, businesses or third party websites we’re affiliated with may offer services like fee collection or content where your personal information may be legally required to be shared. Barring such situation, our endeavour remains to ensure no personally identifiable information is shared with any third party whatsoever.

2. Agents

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples include sending email, analyzing data, processing payment, and providing user services. Unless we tell you differently, TutMe’s agents do not have any right to access or use Personal Information or Children’s Personal Information we share with them beyond what is necessary to assist us.

3. User Profiles

If your User Category allows it, you may choose to populate your user profile on the Services with Personal Information or Children’s Personal Information, including, without limitation, your name, photograph, and institute affiliation. This user profile information will be displayed to other users to facilitate user interaction within the Services or facilitate interaction with TutMe. Any images, captions or other content that you submit to the Services in a manner any other user can view may be redistributed through the Internet and other media channels. For example, if you are a teacher, the content you contribute in your Limited Access Group(s) will be displayed to other members of that Limited Access Group; we cannot, however, control what members of your Limited Access Group will do with such content after you have disclosed it. Your name may be displayed to other users when you upload images or videos or send messages through the Services and other users can contact you through messages and comments.

4. Communication About the Services or in Response to User Requests

As part of the Services, you may receive from TutMe (depending on your User Category) email or other types of communication relating to your use of the Services or your user profile. You acknowledge and agree that by posting information on the Services or otherwise using the Services, TutMe and its agents may send you email, contact you, or engage in other communications that they determine relate to your profile or use of the Services. If you disclose your email address to TutMe, depending on your User Category, we may use it to send updates, a newsletter, or other news regarding the Services, or simply to send Notifications. If you are a student, TutMe only uses your email address or phone number to send you Notifications.

5. Business Transfers

If TutMe, or some or all of its assets, were acquired or otherwise transferred, or in the unlikely event that TutMe goes out of business or enters bankruptcy, user information may be transferred to or acquired by a third party; any such third party will be subject to the same commitments for previously collected Personal Information or Children’s Personal Information as TutMe is under this Privacy Policy.

6. Protection of TutMe and Others

We may release Personal Information or Children’s Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of TutMe, our employees, our users, or others. We will try to give you notice if we release information for these reasons, but please understand that we reserve the right not to, as it may not be practical, legal, or safe to do so.

IS INFORMATION ABOUT ME SECURE?

Your TutMe account Personal Information or Children’s Personal Information is protected by a password for your privacy and security, as well as by numerous other technical, administrative, and physical security mechanisms. We also use coding practices that take steps to prevent attacks on our Services from web browsers and malicious scripts, by processing all actions through several permission verifications checks.

You may help protect against unauthorized access to your account and Personal Information or Children’s Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

When you enter sensitive information (such as a credit card number) in our Credit purchasing process, we encrypt the transmission of that information using secure socket layer technology (SSL).

TutMe endeavors to keep your information private and secure. For additional information about the security measures we use in connection with the Services, please contact us at care@tutme.in. The Services contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites (but you should read all third parties’ privacy policies to ensure you understand them). This Privacy Policy only governs information collected by TutMe on the Services.

WHAT INFORMATION CAN I ACCESS?

TutMe supports an individual’s right to access their personal data. We allow you to access the following information about you for the purpose of viewing, and in certain situations, updating, correcting, or deleting that information. This list may change as the Services change.

You may currently access the following information, if your User Category allows you to input any of the following:

  • information in your user profile
  • user connections list, your groups (including Limited Access Groups), and communities
  • user preferences
  • content in your account

WILL TutMe EVER CHANGE THIS PRIVACY POLICY?

We may make changes to this Privacy Policy from time to time for any reason. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected. If we make changes in the way we use Personal Information or Children’s Personal Information, we will endeavor to notify you via email. Users are bound by any changes to the Privacy Policy when he or she continues to use the Services after such time.

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